ReelScout Privacy Policy

Effective Date: January 1, 2025

ReelScout ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our website, ReelScout.com (the "Site"), and related services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information. We collect this information when you register for an account, book a location, subscribe to our newsletter, or contact us directly.
• Usage Data: We collect information about your use of the Services, such as the pages you visit, the locations you view, the searches you conduct, and the links you click. This data helps us understand how users interact with our Site and improve the overall user experience.
• Device Information: We collect information about the device you use to access our Services, including the device type, operating system, unique device identifiers, IP address, and browser type. This information is used for analytics and to ensure our Services are compatible with your device.
• Location Data: With your consent, we may collect precise location data from your device. This data is used to provide location-based services, such as showing you locations near you. You can control the collection of location data through your device settings.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. You can control the use of cookies through your browser settings. For more information, please see our Cookies Policy.

2. Use of Information

We use the information we collect for various purposes, including:

• Providing and Improving the Services: We use your information to operate, maintain, and improve our Services. This includes personalizing your experience, providing customer support, and developing new features.
• Processing Transactions: We use your payment information to process bookings and other transactions.
• Communicating with You: We use your contact information to send you important notices, updates, and promotional materials. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
• Analyzing Usage: We use usage data to analyze trends, track user activity, and gather demographic information. This helps us understand how our Services are being used and identify areas for improvement.
• Ensuring Security: We use your information to protect our Services and users from fraud, abuse, and other security threats.
• Complying with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information on secure servers with limited access.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data security best practices.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at security@reelscout.com.

4. Disclosure of Information

We may disclose your information to the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. Examples include Stripe for payment processing and Mailchimp for email marketing.
• Location Owners: When you book a location through our Services, we share your contact information with the location owner to facilitate the booking process.
• Business Partners: We may share information with business partners who offer products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will provide notice to you before your personal information is transferred and becomes subject to a different privacy policy.

We do not sell your personal information to third parties.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at privacy@reelscout.com. We will respond to your request within a reasonable timeframe.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ReelScout Privacy Department
789 Pine Street, Suite 300
Oakland, CA 94607
Email: privacy@reelscout.com
Phone: +1 810-417-6371

Our Data Protection Officer is Eleanor Vance, who can be reached at the email address above.